Managing Corporate Clients
For many small business owners, working with big corporate clients is top of the wish list.
The preparation and planning required to land those potentially lucrative contracts takes time and effort.
But when you have won a new corporate client, how can you be sure that you have everything in place to create and nurture a long term relationship?
What methods and strategies can you use?
How do you tailor your services to ensure you continue to provide the service your client expects?
Remember that successfully acquiring, building and developing corporate contracts ticks so many boxes and is important in numerous ways :
Sustained Revenue: Corporate clients typically bring in larger contracts and more substantial revenue streams compared to individual customers.
The importance of properly managing these clients cannot be over emphasised, as they are a source of consistent and reliable income, which is vital for financial stability and growth.
Complex Needs: Understanding and managing the complex needs of corporate clients needs essential for delivering bespoke solutions that meet the expectations of your clients.
Professional Relationships: Building strong, professional relationships with corporate clients is likely to lead to long-term partnerships, with effective and personalised management way more likely to build trust and loyalty.
Enhanced Reputation: Successfully managing corporate clients will do no harm at all to your reputation in the industry. Positive testimonials and case studies from well-known corporations will also work well when looking to attract additional clients.
Our Managing Corporate Clients workshop is split into 6 comprehensive modules that take you through everything you could ever need to know about providing a seamless and personalised service to your corporate clients
This is perfect for you if you are :
A business consultant or coach looking to enhance your client management skills to ensure satisfaction and build lasting relationships.
An account manager or client service professional keen to learn advanced techniques to manage corporate clients more effectively, improving retention and satisfaction.
A sales and marketing professional who wants to gain insights into maintaining strong client relationships post-sale, ensuring continued engagement and value delivery.
A small business owner looking to discover how to manage your corporate clients effectively, leading to increased loyalty and repeat business.
Module 1 – Understanding Client Needs
How to manage corporate client’s by understanding their needs through interviews and check ins, with a strategic approach.
The key steps and strategies to conduct client interviews and reviewing documentation. Regular check ins and how to implement effective feedback mechanisms.
Module 2 – Effective Communication
The importance of Effective Communication for building long-term relationships and ensuring client satisfaction.
Key strategies and best practices for communicating effectively, having a communication plan and active listening skills for communication.
Module 3 – Delivering Value
Tailoring your services to meet the specific needs of each client for delivering effective solutions and achieving client satisfaction.
The key steps and strategies to help in developing personalised plans and clearly communicating the value proposition of your solutions.
Module 4 – Conflict Resolution
Handling conflicts and disagreements with clients professionally and effectively.
The key steps to maintaining a calm and professional demeanour during conflicts and adopting a collaborative approach to find mutually acceptable solutions..
Module 5 – Proactive Problem Solving
Tailoring your services to meet the specific needs of each client for delivering effective solutions and achieving client satisfaction.
The key steps and strategies to help you anticipate potential issues and address them proactively.
Identifying potential risks and developing strategies to mitigate them.
Module 6 – Show Appreciation
Managing corporate clients, maintaining clear communication
Delivering consistent value, handling challenges proactively, and building long-term relationships.
Let’s look at the benefits of completing this workshop:
Enhance Client Satisfaction: You’ll be clear on how to exceed client expectations consistently, leading to higher satisfaction and loyalty.
Improve Retention Rates: You’ll know how to implement strategies to maintain strong client relationships, reducing churn and increasing repeat business.
Boost Professional Reputation: You’ll have learnt how to develop a reputation for excellent client management, setting you apart from competitors.
Achieve Better Business Outcomes: You’ll be confident in effective client management leading to successful projects, positive testimonials, and increased referrals.
Gain Competitive Advantage: You’ll be perfectly placed to stand out in your industry by demonstrating superior client management skills and a commitment to client success.
Managing corporate clients effectively is crucial for building long-term relationships and ensuring client satisfaction.
This training guide will leave you fully confident by nailing the the skills and strategies needed to understand client needs, communicate effectively, deliver consistent value, and handle challenges professionally.
Meet Debbie
Debbie is a certified business strategist who can identify and develop workable, resilient strategies.
Debbie Mentors and Coaches individuals, teams and businesses at all stages, and of all sizes, making her the ideal Strategist who can support you flourish.
Debbie successfully established and managed several businesses over the past 35 years, in addition to 23 years in Further Education, leading on courses aligned to employment and market needs were strategic to her senior management role.
Her passion for developing, coaching and supporting others progress she now Mentors, Coaches and delivers training in various FE colleges as well as clients with TBSC.
With strong links to the current education and employment landscape, continued understanding of business growth and sustainability, this makes her the ideal Business Strategist to support you.
Your success is a call away.
